Refund & Returns Policy

Last Updated: 02/09/2026

Thank you for shopping with RANKIROLL TRADING PRIVATE LIMITED. We strive to provide quality men’s and women’s fashion and clothing products along with a smooth and convenient shopping experience. This Refund & Returns Policy explains the terms and conditions governing returns, exchanges, refunds, and order cancellations for purchases made through our website.

Please read this policy carefully before placing an order.

1. Eligibility for Returns

We accept return requests under the following circumstances:

a. Damaged, Defective, or Incorrect Products

You may request a return or replacement if:

  • The product arrives damaged or defective.

  • You receive an incorrect item, color, size, or product different from what you ordered.

  • You notify us within 7 days of receiving the product.

  • You provide clear photographs and, where possible, an unboxing video to support your claim.

b. Size Exchange

If a garment does not fit as expected, you may request a size exchange within 7 days of delivery, provided that:

  • The requested size is available.

  • The product is unused, unworn, and unwashed.

  • All original tags, labels, and packaging remain intact.

c. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Products returned without original tags, labels, packaging, or accessories.

  • Innerwear, socks, face masks, or other hygiene-sensitive products unless received damaged or defective.

  • Gift cards, promotional items, or complimentary products.

  • Clearance or final-sale products.

  • Products specifically marked as Non-Returnable on the product page.

2. Return Conditions

To qualify for a return or exchange:

  • The product must be unused and unworn.

  • Original tags and labels must remain attached.

  • The product must be returned in its original packaging.

  • All accessories, invoices, and complimentary items received with the order should be included.

  • The product must be free from stains, perfume, deodorant marks, makeup, pet hair, or other signs of use.

All returned products may be subject to a quality inspection. Products that do not meet our return conditions may not be eligible for a refund or exchange.

3. Return Process

To initiate a return or exchange:

  1. Contact our customer support team through our website or email.

  2. Provide the following information:

    • Order Number

    • Customer Name

    • Reason for Return

    • Photos or videos, if the product is damaged, defective, or incorrect

Our support team will review your return request within 24–48 business hours.

If the return request is approved:

  • We may arrange a pickup where the service is available, or

  • We may request you to ship the product to a designated return address.

Once the returned product is received and successfully passes our inspection, we will process the applicable refund or exchange.

4. Refund Process

After receiving and inspecting the returned product, eligible refunds will generally be processed to the original payment method used for the purchase.

Estimated Refund Timeline

  • Online Payments: 3–7 business days

  • Credit/Debit Cards: Subject to the processing time of the respective bank or payment provider

  • UPI / Net Banking: Usually within 3–5 business days

Actual refund timelines may vary depending on the payment method, bank, payment gateway, or financial institution.

Shipping charges are generally non-refundable unless:

  • An incorrect product was delivered.

  • The product arrived damaged or defective due to our error.

5. Exchange Policy

We may offer exchanges in the following circumstances:

  • Wrong size received.

  • Damaged or defective product received.

  • Incorrect product delivered.

All exchanges are subject to product and size availability.

If the requested product or size is unavailable, you may be offered:

  • A refund, where applicable, or

  • Another available product, with any applicable price difference adjusted accordingly.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it may not be possible to cancel the order. However, where applicable, you may request a return after delivery in accordance with this Refund & Returns Policy.

Approved cancellations made before shipment will generally be refunded to the original payment method.

7. Return Shipping

If the return is due to:

  • A damaged product,

  • A defective product, or

  • An incorrect product delivered by us,

we may bear the applicable return shipping cost, subject to verification of the issue.

For returns due to personal preference, incorrect size selection, change of mind, or any reason not caused by our error, return shipping charges may be borne by the customer.

8. Refund Exceptions

A refund or exchange may not be approved if:

  • The returned product fails our quality inspection.

  • The product has been worn, washed, altered, or damaged after delivery.

  • Original tags, labels, packaging, or accessories are missing.

  • The return request is submitted after the applicable return period.

  • The product is marked as Non-Returnable on the product page.

  • The product shows signs of use, stains, perfume, deodorant, makeup, or other damage caused after delivery.

9. Refund for Undelivered or Returned Orders

If an order cannot be delivered due to circumstances such as an incorrect address provided by the customer, repeated delivery failure, or refusal to accept the package, the order may be returned to us.

Where a refund is applicable, it will be processed after the returned shipment is received and verified. Any applicable shipping or return charges may be deducted where permitted.

10. Contact Us

If you have any questions regarding returns, refunds, exchanges, or order cancellations, please contact us:

RANKIROLL TRADING PRIVATE LIMITED

Email: info@rankirolltrading.com

Phone: +91 9315844683

Address:
1st Floor, Unit No. 101, Plot No. 33, Vardhman Golden Plaza, Rani Bagh, Community Centre, Pitampura, New Delhi, North West Delhi, Delhi, 110034, India.

Your Shopping cart

Close